LeadMitra CRM is a digital product sold for a one-time payment of Rs 999. This policy explains clearly when a refund is possible and when it is not. Please read it before you buy.
The simple rule: If your licence key was never activated, you can get a full refund within 7 days of purchase. If activation fails and our support genuinely cannot resolve it, you can also get a full refund within 7 days of purchase.
1. When you CAN get a full refund
You are eligible for a full refund of Rs 999 if you request it within 7 days of purchase and either of these is true:
Your licence key was never activated, or
Activation failed and our support team was unable to resolve the problem after working with you on it.
2. When a refund is generally NOT possible
If your licence key has been activated and the app is in use, refunds are generally not possible. This is standard for digital goods, because the product is delivered and usable in full the moment it is activated.
Loss of your locally stored data (for example, because browser data was cleared or the device was changed without taking a backup) is not a ground for a refund, since data is stored only on your own device and cannot be recovered by us. Please use the in-app backup feature regularly.
One honest exception: if there is a genuine technical failure from our side that stops the app from working and we cannot fix it, we will refund you even if the key was activated. We will always look at such cases fairly and on their facts.
3. How to request a refund
Email us at support.leadmitra@gmail.com within 7 days of purchase.
Include your Razorpay Payment ID, the name and email/phone you used at payment, and a short note about the problem.
If the issue is activation-related, please first give our support a reasonable chance to resolve it with you — in most cases it is a small copy-paste or typing issue that is fixed in minutes.
4. How refunds are processed
Approved refunds are processed through Razorpay to the original payment method used at purchase.
Refunds are typically completed within 5–7 business days of approval, depending on your bank or payment provider.
On refund, the licence key for that purchase will be deactivated.
5. Contact us
For any refund request or question about this policy, contact us at: support.leadmitra@gmail.com